Microsoft 365 Protection Experiencing Degraded Availability

Incident Report for Rubrik

Resolved

This incident has been resolved.

Posted Feb 05, 2023 - 20:00 UTC

Monitoring

A fix has been implemented for long-running exchange backups/compliance issues and we are monitoring the results

It may take a while to achieve the expected compliance levels for M365 Exchange backups

Compliance for M365 OneDrive, SharePoint and Teams was briefly impacted on 2023/01/31 and should have recovered as of today.

Posted Feb 03, 2023 - 09:46 UTC

Investigating

We are observing M365 Exchange backups are taking longer than usual which might continue to cause a drop in compliance for Exchange.

Compliance for M365 OneDrive, SharePoint and Teams was briefly impacted on 2023/01/31 and should have recovered as of today.

We are working on further mitigation to bring the service back to a normal operating state.

Posted Feb 02, 2023 - 18:18 UTC

Update

A fix has been implemented and we are monitoring the results

M365 backups are progressing now

It may take a while to complete the pending backups

Posted Feb 02, 2023 - 17:47 UTC

Update

We are continuing to monitor for any further issues.

Posted Feb 02, 2023 - 08:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 01, 2023 - 13:58 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 31, 2023 - 20:13 UTC

Investigating

We are noticing an issue with Polaris Microsoft 365 protection in US-2 and EU-1 regions

Symptoms: Some backups might fail and objects may briefly be out of compliance for M365

Incident Start Time: 01/31/2023 06:30 AM UTC

Workaround: None at this time.

Engineering is actively investigating to resolve this issue.

Posted Jan 31, 2023 - 15:03 UTC

This incident affected: US-1 (Microsoft 365 Protection), EU-1 (Microsoft 365 Protection), US-2 (Microsoft 365 Protection), CH-1 (Microsoft 365 Protection), AU-1 (Microsoft 365 Protection), and UK-1 (Microsoft 365 Protection).