Customers experiencing problems logging in to dashboard
Incident Report for Onfido
Resolved
This incident has been resolved.
Posted Mar 01, 2021 - 14:59 UTC
Update
In case logging into a Dashboard yields a blank page, we recommend to reset cache & cookies in your browser: https://support.google.com/accounts/answer/32050
Posted Mar 01, 2021 - 14:07 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 01, 2021 - 13:47 UTC
Update
We are continuing to investigate this issue.
Posted Mar 01, 2021 - 13:43 UTC
Investigating
We are currently investigating an issue affecting login for the Onfido dashboard in the European region
Posted Mar 01, 2021 - 13:37 UTC
This incident affected: Europe (onfido.com) (Dashboard).