Please be advised that another workaround has been discovered. Members can add an e-Transfer recipient via the Mobile App outside the send e-Transfer flow. The member does not need to access desktop to work around the incident.
Incident can be reproduced in the following scenario:
1. Member has an empty e-Transfer contact list. 2. Member goes to send an e-Transfer in the Mobile App. 3. Member tries to add an e-Transfer contact as part of the Send flow. 4. Error is displayed that the service is unavailable.
Adding a contact outside this flow in either the Mobile App or on Desktop will work around the incident.
C1 is working on a core fix, and it should be available in the next release.
Posted Sep 01, 2022 - 11:37 PDT
Update
We are continuing to work on a fix for this issue.
Posted Aug 31, 2022 - 14:12 PDT
Identified
Please be advised, an incident was introduced with release 670 on August 24th. If a member does not have any existing Interac e-Transfer contacts, and tries to send an e-Transfer via Mobile App, then the Mobile App will return an error.
This issue should only affect a small number of members; new members, members with new PANs that were not migrated via PAN Migration or PSD PAN Change, or members that have manually removed all their e-Transfer contacts.
The work around is to add at least one e-Transfer recipient via Desktop.
Central 1 is actively investigating a fix and will provide an update tomorrow, September 1 by 10 A.M. PT (1 P.M. ET).