Outbound emails not sending

Incident Report for Expensify

Resolved

This incident has been resolved.

Posted Dec 06, 2020 - 23:26 UTC

Monitoring

A temporary fix is in place while the underlying issue is remedied.

Posted Dec 06, 2020 - 20:22 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 06, 2020 - 20:21 UTC

Identified

An issue has been identified with system-generated Expensify emails not sending. This will include the weekly reminder email and notifications of reports which are ready for approval. The team are actively investigating this. You can see which tasks need your attention from your Expensify Inbox at www.expensify.com/inbox.

In addition, email replies from Concierge were not sending in a timely fashion, so if you have been emailing in there may have been a delay on responses.

Posted Dec 06, 2020 - 20:11 UTC

This incident affected: Outgoing emails.