Web user interface is unavailable

Incident Report for Customer.io Status

Resolved

This issue has been resolved. Thank you for your patience.

Posted Jan 15, 2021 - 16:16 UTC

Monitoring

The app interface is available again and real-time message sending has resumed. Our servers are now processing the API traffic backlog.

Posted Jan 15, 2021 - 14:58 UTC

Update

We are still investigating this issue and have learned that message sending is also affected. We will have another update soon. Thank you for your patience.

Posted Jan 15, 2021 - 14:33 UTC

Investigating

The management interface is currently unavailable. We are investigating the issue.

Sending and data collection is not affected.

Posted Jan 15, 2021 - 13:49 UTC

This incident affected: Message Sending and Management Interface.