INCIDENT: CardPointe Reporting Delays

Incident Report for CardConnect

Resolved

This incident has been resolved.
Posted 6 months ago. Nov 20, 2024 - 10:00 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 6 months ago. Nov 19, 2024 - 14:27 EST

Investigating

Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations.

Note:
Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to resolve this issue.
Posted 6 months ago. Nov 19, 2024 - 10:20 EST
This incident affected: CardPointe Desktop.