Intermittent Degraded Performance
Incident Report for ID.me
Resolved
After monitoring the platform we can confirm the issue is now resolved.
Posted Aug 16, 2021 - 14:26 EDT
Monitoring
We have identified the likely root cause, have taken action to mitigate it and are monitoring the platform.
Posted Aug 16, 2021 - 13:46 EDT
Investigating
We are currently investigating an intermittent database degradation problem.
Posted Aug 16, 2021 - 12:36 EDT
This incident affected: Multi-factor Authentication (Text message or phone call, ID.me Authenticator - Push Notification, ID.me Authenticator - Code Generator, U2F Security Key, Mobile Yubikey, Multi-factor Authentication API), Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies), Group Verification (Alumni Verification, Company Employee Verification, Custom Groups Verification, First Responder Verification, Government Employee Verification, Health Care Provider Verification, Military Verification, Nurse Verification, Student Verification, Teacher Verification), and Account Management, Login Services.