Salsify FTP Unavailable

Incident Report for Salsify

Resolved

We have determined our FTP Partner has resolved their outage, and this incident has been resolved.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Mar 06, 2023 - 18:43 EST

Monitoring

We have received word from our FTP Provider that services have returned to normal functionality. We will continue monitoring for expected functionality and provide additional updates as needed.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Mar 06, 2023 - 15:48 EST

Investigating

Salsify's FTP provider is currently unavailable. We're currently working to restore service. Imports, Exports, Uploads, and Lookup Tables are currently affected.

Posted Mar 06, 2023 - 14:03 EST

This incident affected: Salsify Application (Salsify FTP).