Cornerstone Status - Minor Issue

Minor Issue - LAX SL5 Latency

Incident Report for Cornerstone

Postmortem

On March 20th, 2023 Cornerstone engineers were alerted by internal monitoring tools for latency in LAX SL5.
Clients hosted in LAX SL5 Prod swimlane experienced latency on their portal.

Cornerstone Engineers identified a sub-optimal procedure call that was causing higher-than-usual resource consumption.
This procedure call was dropped and recreated to resolve the issue.

To mitigate this situation from occurring in the future and to reduce the risk of a future impact Cornerstone is introducing additional corrective measures. Internal optimizations have been discussed with the appropriate development teams to avoid the recurrence of this incident.

Posted Apr 18, 2023 - 23:24 PDT

Resolved

This incident has been resolved.

Posted Mar 20, 2023 - 08:41 PDT

Update

We are continuing to investigate this issue.

Posted Mar 20, 2023 - 07:49 PDT

Investigating

The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Posted Mar 20, 2023 - 06:47 PDT

This incident affected: LAX-SL5 (Response Time).