4 Deployments Affected: INC0072536
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0072536
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 18:10 UTC November 26, 2022
Incident end time: 23:53 UTC November 26, 2022
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 18:10 UTC November 26, 2022
Incident end time: 23:53 UTC November 26, 2022
A root cause analysis (RCA) document will be published within seven business days.
Update
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 18:10 UTC November 26, 2022
Incident end time: 23:53 UTC November 26, 2022
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 18:10 UTC November 26, 2022
Incident end time: 23:53 UTC November 26, 2022
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 18:10 UTC November 27, 2022
Incident end time: 23:53 UTC November 26, 2022
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 18:10 UTC November 27, 2022
Incident end time: 23:53 UTC November 26, 2022
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 12:40 UTC November 26, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 12:40 UTC November 26, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 18:40 UTC November 26, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 18:40 UTC November 26, 2022
Update
Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 18:40 UTC November 26, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 18:40 UTC November 26, 2022
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 18:40 UTC November 26, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 18:40 UTC November 26, 2022
Investigating
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 18:40 UTC November 26, 2022
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features.
Incident start time: 18:40 UTC November 26, 2022
This incident affected: AWS - Canada (Central) (Snowflake Data Warehouse (Database)), AWS - US East (Ohio) (Snowflake Data Warehouse (Database)), AWS - US East (N. Virginia) (Snowflake Data Warehouse (Database)), and AWS - US West (Oregon) (Snowflake Data Warehouse (Database)).