Service Degradation

Incident Report for ID.me

Resolved

This incident has been resolved

Posted Apr 17, 2023 - 22:23 EDT

Update

We have identified the issue causing the service degradation and continue to work on a fix. Status updates will be provided as soon as they are available.

Posted Apr 17, 2023 - 21:42 EDT

Update

We have identified the issue causing the service degradation and continue to work on a fix.. Status updates will be provided as soon as they are available.

Posted Apr 17, 2023 - 20:58 EDT

Identified

We have identified the issue causing the service degradation and are working on a fix. Status updates will be provided as soon as they are available.

Posted Apr 17, 2023 - 20:25 EDT

Investigating

We are investigating a possible service degradation that might affect platform performance.

Posted Apr 17, 2023 - 20:02 EDT

Monitoring

We are investigating a possible service degradation that might affect platform performance. Status updates will be provided as soon as they are available.

Posted Apr 17, 2023 - 19:31 EDT

This incident affected: Identity Verification (NIST 800-63-3 Policies, NIST 800-63-2 Policies, KBA-replacement Policies).