Barracuda Networks Status - (BCAS) US Region - Email Processing Delays, UI elements may not load, search functionality

(BCAS) US Region - Email Processing Delays, UI elements may not load, search functionality

Incident Report for Barracuda Networks

Resolved

This issue has been resolved for all customers in the US. No other regions were impacted by this issue.

Posted Feb 02, 2023 - 21:43 UTC

Update

Email processing and searching is now fully operational for the remainder of our customers that were still impacted by this issue. We are continuing to monitor the service for any additional problems and will provide updates as needed. Thank you for your continued patience.

Posted Feb 02, 2023 - 19:16 UTC

Monitoring

At this time we are recovering from a temporary connectivity loss to a cluster. Most of our customers in the US should not see any further impact. A small portion of our customers may continue to see mail processing delays but should catch up over the course of the day. We will provide any additional updates as needed.

Posted Jan 31, 2023 - 14:29 UTC

Identified

We have identified an issue and are working to resolve the problem as soon as possible. Some customers may still see delayed email processing or find some UI elements not loading properly.

Posted Jan 30, 2023 - 23:05 UTC

Update

We are continuing to investigate this issue.

Posted Jan 30, 2023 - 17:54 UTC

Investigating

We are currently investigating an issue being reported by some customers in the US where email processing may be delayed.

Posted Jan 30, 2023 - 17:18 UTC

This incident affected: Cloud Archiving Service (Web Interface, Mail Processing).