Intermittent call setup failure in the Americas.

Incident Report for Pexip Service

Resolved

This incident has been resolved.

Posted Apr 07, 2021 - 19:15 UTC

Monitoring

The upstream network provider has confirmed the issue is no longer occurring.

Posted Apr 07, 2021 - 16:53 UTC

Identified

The DevOps team is continuing to work with upstream network providers to address this issue.

Posted Apr 07, 2021 - 16:50 UTC

Update

We are continuing to investigate this issue.

Posted Apr 07, 2021 - 16:33 UTC

Investigating

A small subset of users within the Americas may experience intermittent call setup failures. The DevOps team is actively investigating this issue.

Posted Apr 07, 2021 - 16:06 UTC

This incident affected: Registration and Call Service and VMR service.