Issues With Help Center
Incident
Report for BigCommerce
Resolved
The issue has been resolved and all Help Center functions are operating as expected. Thank you for your patience.
Monitoring
Our service provider has rolled out a fix and the Help Center is back online, along with the ability to reach Live Chat and create support cases. We are continuing to monitor the situation closely.
Update
Our service provider is continuing to work on resolving the underlying issue that is preventing access to our Help Center, Live Chat, and Web Case creation. We will provide any updates as we have them. Thank you for your patience.
Investigating
Our Help Center is currently offline due to an active issue with our service provider, which is impacting the ability to view self help & community resources as well as contacting support via chat or web case channels. Our phone channel remains available. We are working with our provider to remedy the situation as quickly as possible. Thank you for your patience.
This incident affected: Client Services (Support Center).