We have not received additional reports of this 2FA issue for an extended amount of time. We are marking this issue as resolved at this time. If you do have any questions or need any assistance please do not hesitate to reach out to us at support@kinsta.com. We are always standing by and happy to help!
Posted Jan 29, 2023 - 21:08 UTC
Update
Authy is no longer reporting an issue with their SMS service. We are continuing to monitor for any additional two-factor authentication issues.
Posted Jan 29, 2023 - 16:31 UTC
Update
We are continuing to monitor this situation.
Posted Jan 29, 2023 - 02:47 UTC
Update
We are continuing to monitor this two-factor authentication issue. Again, if you are experiencing issues logging into MyKinsta with two-factor authentication enabled, please do not hesitate to reach out to our Support team via email at support@kinsta.com. We will be more than happy to assist you!
Posted Jan 28, 2023 - 23:41 UTC
Update
We are continuing to monitor this situation.
Posted Jan 28, 2023 - 22:20 UTC
Monitoring
We are continuing to monitor this issue.
Posted Jan 28, 2023 - 20:32 UTC
Identified
We are aware of an issue impacting our customers' ability to login to MyKinsta when using Authy for two-factor authentication. At the moment the Authy service is experiencing issues regarding the delivery of SMS messages to certain providers. We will continue to monitor this issue and provide updates accordingly.
If you are experiencing issues logging into MyKinsta with two-factor authentication enabled, please do not hesitate to reach out to our Support team via email at support@kinsta.com. We will be more than happy to assist you!