Temporary Data Latency - Investigating

Incident Report for Heap

Resolved

This incident has been resolved.
Posted 2 months ago. Jan 16, 2025 - 23:22 PST

Monitoring

Some latency is still recovering. We are monitoring.
Posted 2 months ago. Jan 16, 2025 - 18:11 PST

Update

Some parts of latency are recovering. We are continuing to investigate the issue.
Posted 2 months ago. Jan 16, 2025 - 16:23 PST

Update

We are continuing to investigate the issue.
Posted 2 months ago. Jan 16, 2025 - 14:49 PST

Investigating

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Posted 2 months ago. Jan 16, 2025 - 13:46 PST
This incident affected: Data Collection and App.
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