We have identified the underlying issue responsible for the degraded performance and the team have put a plan in place to restore functionality ASAP.
As the team works to restore service we will provide updates early next week when there is progress to report.
If you require support related to this issue, please don't hesitate to reach out via the usual channels.
Posted Feb 10, 2023 - 18:09 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 09, 2023 - 18:19 UTC
Identified
A component within our data processing infrastructure is experiencing degraded performance, and as a result we are currently unable to index the contents (files and folders) within uploaded packages for display within the UI.
This outage affects background processing and the UI only, package upload, processing and serving APIs are otherwise unaffected.
No data has been lost, and once the incident has been resolved we'll be able to reprocess all packages for file/folder display as normal. We do not yet have any information to provide on a possible timeline for resolution.