Tenant provisioning outage
Incident Report for LMS365
Postmortem

Thank you for your patience while we were solving the issue with the Tenant provisioning.

Root Cause Analysis: The incident was caused by internal infrastructure configuration on our side.

Resolution: Our engineering team corrected the configuration and check all is running.

Remediation items: Determined scope of additional testing to eliminate possibility of facing similar issues.

Posted Jan 19, 2023 - 11:41 CET

Resolved
We’re happy to report that the issue with tenant provisioning that affecting some part of our customers has been resolved.
We can confirm that it was configuration issue.
Thank you for your patience and please let us know if you see any further issues.
Posted Jan 17, 2023 - 10:26 CET
Update
We are continuing to work on a fix for this issue.
Posted Jan 17, 2023 - 10:14 CET
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 17, 2023 - 09:54 CET
Update
We are continuing to investigate this issue.
Posted Jan 17, 2023 - 09:52 CET
Investigating
We are currently investigating the issue.
Posted Jan 17, 2023 - 09:50 CET
This incident affected: LMS365 North Europe, LMS365 United States, LMS365 Japan, LMS365 Australia, LMS365 Canada, LMS365 United Kingdom, and LMS365 Germany.