Issue with Auto-Assignment

Incident Report for Helpshift

Resolved

This incident has been resolved.

Posted Oct 06, 2021 - 15:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 06, 2021 - 14:56 UTC

Update

Impacted areas:
- Issue list will show stale updates
- Auto-assignment will be affected i.e., issues in the queue might not get assigned to agents.
- FAQ updates will also not be reflected in FAQ search immediately.

Posted Oct 06, 2021 - 13:56 UTC

Investigating

We are currently investigating this issue.

Posted Oct 06, 2021 - 13:55 UTC

This incident affected: Management Portal.