The log-in issue with CT Cloud Communicator issue is considered resolved and the associated cases will be closed out. Metaswitch identified a database syncing issue and CallTower Engineering performed a manual sync to restore services. Work is ongoing to ensure underlying issue is resolved.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Posted 1 month ago. May 20, 2025 - 10:46 MDT
Update
CallTower Engineers are urgently working with Metaswitch to resolve the sign-in issue impacting CT Cloud Communicator. The root cause has been identified as a bug on Metaswitch’s end and is currently being escalated for resolution.
Resetting the password for affected users has proven to resolve the issue. If you continue to experience difficulties signing in, please contact CallTower Support for assistance with resetting your password via CallTower Connect.
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post additional updates as they become available. This issue is being investigated as a top priority.
Posted 1 month ago. May 19, 2025 - 14:25 MDT
Monitoring
The Vendor (Metaswitch) has identified a bug, and their Engineering and DEV teams are working urgently towards resolution.
If you continue to experience the issue, reach out to CallTower Support, who can assist you in resetting your password through CallTower Connect.
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Posted 1 month ago. May 19, 2025 - 11:32 MDT
Update
CallTower Engineers are actively collaborating with the vendor to identify the root cause of the sign-in issue impacting CT Cloud Communicator. We are also exploring a potential workaround as the investigation continues.
If you continue to experience the issue, reach out to CallTower Support, who can assist you in resetting your password through CallTower Connect.
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Posted 1 month ago. May 19, 2025 - 10:43 MDT
Update
CallTower Engineers continue to work closely with the vendor to urgently identify the issue affecting sign-in on CT Cloud Communicator.
If you are still experiencing the issue, reach out to CallTower Support, who can assist you in resetting your password through CallTower Connect.
*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Posted 1 month ago. May 19, 2025 - 09:37 MDT
Update
CallTower continues to urgently investigate the issue impacting user sign-in on CT Cloud Communicator. CallTower has engaged the vendor to assist in resolving the issue.
CallTower has determined that resetting a user's password through CallTower Connect resolves sign-in issues. If you need assistance, please contact CallTower Support.
*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Posted 1 month ago. May 19, 2025 - 08:36 MDT
Investigating
CallTower is investigating reports of customers not being able to log into the CT Cloud Communicator desktop application.
*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Posted 1 month ago. May 19, 2025 - 07:41 MDT
This incident affected: CT Cloud (CT Cloud Voice).