Case closed! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Posted Jan 23, 2021 - 00:55 EST
Monitoring
Hello, again! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
Posted Jan 23, 2021 - 00:44 EST
Identified
We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
Posted Jan 22, 2021 - 23:41 EST
Investigating
We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Posted Jan 22, 2021 - 23:15 EST
This incident affected: SmartCamera Online Services and Mobile Services.