Subscription activation, plan switch and deactivation delays

Incident Report for Garmin inReach

Resolved

This incident has been resolved.

Posted Jan 19, 2023 - 14:23 EST

Update

We are continuing to investigate this issue.

Posted Jan 19, 2023 - 14:23 EST

Investigating

Partial Outage, Identified

Subscription activation, plan switch and deactivation delay.

Since about 9:21 AM Eastern US (2:21 PM UTC) subscription activation, plan switch and deactivations have been delayed. These queued jobs will process when services are restored.

Posted Jan 19, 2023 - 14:08 EST

This incident affected: Iridium Activation and Subscription Billing.