While this issue is ongoing, Google has provided a further update on this issue, which appears to be approaching resolution.
"Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Gmail, but are seeing error messages, high latency, and/or other unexpected behavior."
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Posted Dec 15, 2020 - 17:57 EST
Update
Kustomer is continuing to experience issues with sending and receiving Gmail messages across organizations. The issue currently only affects Gmail and comes with outages reported on Google services in multiple countries. We are working to investigate the cause and find a resolution as quickly as possible.
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Posted Dec 15, 2020 - 17:36 EST
Update
We are continuing to investigate this issue.
Posted Dec 15, 2020 - 16:54 EST
Investigating
Kustomer is currently experiencing issues with sending and receiving Gmail messages across organizations. The issue currently only affects Gmail and comes with outages reported on Google services in multiple countries. We are working to investigate the cause and find a resolution as quickly as possible.
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Posted Dec 15, 2020 - 16:52 EST
This incident affected: Prod1 (US) (Channel - Email) and Prod2 (EU) (Channel - Email).