Intermittent errors when booking non APAC currency conversions
Incident Report for Currencycloud
Resolved
Our FX provider have now restarted their services which has resolved latency issues on major currency pairs.
Posted Mar 12, 2021 - 14:32 UTC
Update
This is still being worked on by our FX provider.
Posted Mar 12, 2021 - 13:29 UTC
Identified
Our FX provider has identified a latency on major currency pairs the are working to resolve the issue.
Posted Mar 12, 2021 - 11:11 UTC
Investigating
We are currently investigating an issue with our FX provider, that is causing some trade requests to time out and error

Impact: Conversion Rate Could Not Be Retrieved on DIRECT and rate_could_not_be_retrieved on API

This does not impact APAC currencies
Posted Mar 12, 2021 - 10:33 UTC
This incident affected: API, Conversions, and Paydirect.io / Direct.