SSO Login / Intermittent Failure

Incident Report for EnterpriseAlumni

Resolved

A fix has been implemented and we are monitoring the results.

Posted May 04, 2021 - 14:55 MST

Update

We are continuing to work on a fix for this issue.

Posted May 04, 2021 - 10:53 MST

Identified

The issue has been raised with our downstream vendor (SAP) and are expecting a deployed solution within 24hrs. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.

Posted May 04, 2021 - 10:41 MST

Investigating

We are investigating a global issue where certain customers logging in via SSO are experiencing a "time out" error. Impacted customers have been alerted and customers can still access the system by the provided direct logon URL.

Posted May 04, 2021 - 10:36 MST

This incident affected: Alumni Passport (IDP).