This morning we were made aware that some users could not log into Built. At this time we have identified that the issue was a result of an AWS outage, that has since been solved. If you are still unable to log in to Built, please let us know.
Built Incident Timeline
Investigating (Dec 22, 2021 - 6:00 AM CST) We are investigating an issue that has caused users to not be able to login to Built. We are working to identify and resolve the root cause and will provide updates soon.
Resolved (Dec 7, 2021 - 7:44 AM CST) Login functionality has been restored again to Built's environments. If you need any additional assistance, please contact us at support@getbuilt.com
6:51 AM PST We have now restored power to all instances and network devices within the affected data center and are seeing recovery for the majority of EC2 instances and EBS volumes within the affected Availability Zone. For the remaining EC2 instances, we are experiencing some network connectivity issues, which is slowing down full recovery. We believe we understand why this is the case and are working on a resolution. Once resolved, we expect to see faster recovery for the remaining EC2 instances and EBS volumes. If you are able to relaunch affected EC2 instances within the affected Availability Zone, that may help to speed up recovery. Note that restarting an instance at this stage will not help as a restart does not change the underlying hardware. We have a small number of affected EBS volumes that are still experiencing degraded IO performance that we are working to recover. The majority of AWS services have also recovered, but services which host endpoints within the customer’s VPCs - such as single-AZ RDS databases, ElasticCache, Redshift, etc. - continue to see some impact as we work towards full recovery.