No further reports of directory or call history issues with the P3500M have been identified. Phonebooks and Recent Call History appear to be functioning normally.
This issue is now classed as resolved.
Posted Nov 05, 2020 - 04:26 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 04, 2020 - 22:48 UTC
Monitoring
A fix has been implemented on the Provisioning service for the P3500M and are monitoring the results.
Posted Nov 04, 2020 - 16:47 UTC
Investigating
An issue with the Ricoh 3500M endpoint utilising EPS licensing where the device does not display the contact lists and recent call history has been identified. This appears to affect P3500M devices globally.
P3500M devices using the Pexip My Meeting Video client are not affected.