SMS notification services are currently degraded or unavailable for some users

Incident Report for When I Work

Resolved

We have confirmed the issue is no longer present; the sending of SMS notifications, Teamtxt, and verification codes is operational.

Posted 12 days ago. Apr 18, 2025 - 15:58 CDT

Monitoring

We have implemented a fix to address the SMS issue, and are monitoring the results to ensure SMS notifications, Teamtxt, and verification codes are being sent.

Posted 12 days ago. Apr 18, 2025 - 15:11 CDT

Identified

We have identified an issue that is preventing SMS Teamtxt, notifications, and verification codes from being sent to some users.

Posted 13 days ago. Apr 18, 2025 - 11:56 CDT

This incident affected: Web App.