Delivery Issue US - Verizon
Incident Report for Sinch
Resolved
We are able to see that the service has resumed stability and normalized performance after an extended monitoring period. This incident is resolved.

Incident Start Time: 2023-11-24 18:00 UTC
Incident Resolution Time: 2023-11-25 01:30 UTC
Incident End Time: 2023-11-25 02:00 UTC
Posted Nov 25, 2023 - 07:14 UTC
Monitoring
We are no longer observing any further issues with MMS MT queues towards Verizon Wireless US as of 2023-11-25 01:30 UTC.
We will continue to monitor for any further issues and update you accordingly.
Posted Nov 25, 2023 - 02:16 UTC
Investigating
We are observing the issue with MMS MT queues towards Verizon Wireless US has reoccured.
We are continuing to investigate this issue.
Posted Nov 24, 2023 - 21:23 UTC
Monitoring
We are no longer observing any further issues with MMS MT queues towards Verizon Wireless US as of 2023-11-24 20:41 UTC.
We will continue to monitor for any further issues and update you accordingly.
Posted Nov 24, 2023 - 21:09 UTC
Update
We are continuing to investigate this issue.
Posted Nov 24, 2023 - 18:17 UTC
Update
We are continuing to investigate this issue.
Posted Nov 24, 2023 - 18:09 UTC
Investigating
We are currently observing MMS MT queues towards Verizon Wireless US for both Toll Free and Short code traffic.

Incident Start Time: 2023-11-24 15:33 UTC

Impact: Delayed MMS MTs and/or delayed delivery receipts

We will update as soon as we have more information.
Posted Nov 24, 2023 - 16:09 UTC
This incident affected: Connectivity by region (MMS - US, MMS - US - Toll Free).