This disruption was related to the issues on the UK1 data centre on the 23rd and 24th.
Please keep an eye on this post for more information.
Posted Sep 06, 2021 - 16:45 CEST
Resolved
As far as we can see all environments are reachable. We've contacted the CDN provider for a Root Cause Analysis and will share this on our status page when this is available.
Posted Aug 20, 2021 - 14:19 CEST
Update
At 14:11 CEST we noticed several environments are reachable again. We're checking if all services are back to normal.
Posted Aug 20, 2021 - 14:12 CEST
Update
Since 13:51 CEST the amount of traffic reaching our UK1 hosting location has dropped significantly. This indicates a problem at the Content Delivery Network (CDN) preventing customers from reaching their TOPdesk environment.
The CDN provider currently doesn't list any issues on their status page. We're contacting the CDN provider to troubleshoot this issue.
Posted Aug 20, 2021 - 14:11 CEST
Investigating
We are currently experiencing problems on our UK1 hosting location. As a result your TOPdesk environment may not be available.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.