We are glad to be able to confirm you that the platform availability of Bloomreach Search & Merch is fully restored, we haven't seen incidents since the last update.
Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems.
If you have any further questions or need additional assistance, please let us know.
Best regards, Bloomreach Support team
Posted Feb 03, 2022 - 18:57 CET
Update
We are continuing to investigate this issue.
Posted Feb 03, 2022 - 18:56 CET
Investigating
Dear Customer,
We are currently experiencing a degradation in the performance of Bloomreach Search & Merch platform leading to higher latency. Our teams are busy investigating the situation and attempting to restore availability as soon as possible.
We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time.
Kind regards, Bloomreach Support team.
Posted Feb 03, 2022 - 18:41 CET
This incident affected: Bloomreach Search & Merch (brSM EMEA).