Third Party Outage - SSO
Incident
Report for Outreach
Resolved
This incident has been resolved.
Update
Our third party SSO provider now notes a recovery to user ability to login. We are now resolving this issue. Thank you for the patience shown during this incident.
Update
We are receiving reports that some users are able to login with SSO at this time. We will continue to monitor for full resolution.
Update
Our SSO provider is starting to see improvement in login rates and access to their systems. We will continue to monitor until they report a full resolution.
Update
Our third party SSO provider continues to investigate this issue as a P0. As a reminder, if you're already logged into the system you will remain unimpacted. Please remain logged in for the time being.
Update
Our third party service provider continues to investigate this issue with the highest levels of urgency. We are tracking closely and will continue to update here. Thank you
Update
Our third party SSO provider has identified the cause of this issue and is currently working to resolve.
Update
We are continuing to monitor the situation with our SSO provider and will continue to provide status updates on a regular cadence until this issue is resolved. Investigation is currently ongoing.
Monitoring
Due to a reported outage with our third party SSO provider, some users may experience intermittent difficulty logging into the Outreach Platform. Our engineering team is closely monitoring the situation.
This incident affected: App2b (Application), App1a (Application), App1e (Application), App1f (Application), App2a (Application), App1b (Application), App1c (Application), and App1d (Application).