IM-233 Some users are unable to save quotes or checkout

Incident Report for Tuff Shed

Resolved

No further reports of this issue have been made, this issue is resolved. Please do enter a support ticket if you see any issues with saving quotes or checking out through the websites.

Posted Oct 30, 2022 - 19:34 MDT

Monitoring

We have deployed a fix for this issue and the process of saving a quote or continuing to checkout appears to be working again. We are going to be monitoring this closely, so please enter a support ticket if you see further issues with these processes.

Posted Oct 28, 2022 - 17:38 MDT

Investigating

We are currently investigating an issue with the websites, some users are unable to save their quotes or complete the checkout process when configuring a building.

Posted Oct 28, 2022 - 16:04 MDT

This incident affected: KBMax (Product Configurator).