Services are fully restored at this time. We are continuing to monitoring all Addigy Services. If you are seeing further issues, please contact support@addigy.com.
Posted Feb 10, 2021 - 20:51 UTC
Identified
At approximately 11 AM Eastern / 4 PM GMT Addigy Services began to experience significant latency issues. Since that time the team has been working to bring all systems back online. We do not have a root cause yet, however we believe we have found the service responsible for the issue.
Until all the services return to normal, you may continue to experience failures with LiveDesktop and LiveTerminal as well as delays in Scripts executing and Policy Deployments. Online status of devices is also currently affected.
When all services are normal we will follow up with further details of the outage. We will provide a further update shortly.
Posted Feb 10, 2021 - 19:57 UTC
Update
We are still investigating this issue, the interface may resolve and load occasionally, however most users will still have issues logging and accessing Addigy Services.
Posted Feb 10, 2021 - 18:00 UTC
Investigating
Investigating Elevated Latency - May cause disruption logging in or accessing Addigy Cloud Interface
Posted Feb 10, 2021 - 16:10 UTC
This incident affected: Addigy Cloud Interface, Addigy Real-Time Messaging Service, Addigy LiveTerminal Service, Addigy Auditor Service, and Addigy MDM Service.