Slow Haven Autopilot Updates

Incident Report for ecobee

Resolved

And we’re done! The incident we were experiencing with ecobee Haven Online Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Posted Nov 24, 2020 - 13:57 EST

Monitoring

We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Posted Nov 24, 2020 - 13:47 EST

Identified

We’ve received reports of ecobee Haven Online Services not working. Our team is on it and looking for a solution. We are aware that customers are seeing slow updates to their home arm state. The good news is your SmartCamera live feed and recorded videos are still available. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Posted Nov 24, 2020 - 11:55 EST