We have fully investigated the SMS delivery delays when sending messages from numeric sender IDs to Mobitel Network in Sri-Lanka. It was determined that the impact was limited to a small set of customers. We will be contacting affected customers individually to address any concerns. This incident is now resolved.
Posted Jul 23, 2021 - 13:37 PDT
Update
We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Jul 23, 2021 - 12:20 PDT
Update
We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Jul 23, 2021 - 10:20 PDT
Investigating
We are experiencing SMS delivery delays when sending messages to Mobitel Network in Sri-Lanka for messages from numeric sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 23, 2021 - 09:21 PDT
This incident affected: CARRIER NETWORK (SMS, APAC).