Consistent problems to access some instances
Incident
Report for Jira Service Management
Resolved
Between 23.10.17 4:00AM to 23.10.18 8AM, we experienced an outage of a few Jira instances. The issue has been resolved and the service is operating normally.
Update
We keep investigating the issue that causes some Jira sites being inaccessible and impacting Jira Service Management and Jira Software Cloud customers. The impact was partially mitigated but the root cause of the issue remains unknown.
Update
We are continuing to investigate this issue.
Update
We do not have a root cause for the 500 error problems impacting Jira Cloud. We are investigating and will post updates within the next couple hours.
We were able to identify the mitigation though, we are applying it to all the affected tenants now and keep monitoring the situation.
We were able to identify the mitigation though, we are applying it to all the affected tenants now and keep monitoring the situation.
Investigating
Some customers may experience consistent problems with their instances. We are still investigating the root cause and the exact list of impacted customers.
This incident affected: Jira Service Management Web, Service Portal, Opsgenie Incident Flow, Opsgenie Alert Flow, Opsgenie Incident Flow, Opsgenie Alert Flow, Jira Service Management Email Requests, Authentication and User Management, Purchasing & Licensing, Signup, Automation for Jira, and Assist.