Service Disruption in EU region

Incident Description

On April 30, 2025, from 07:01 to 08:25 UTC, users in the EU region experienced errors when trying to access the Inventory section in SAP LeanIX. This issue prevented access to fact sheets. The problem occurred because a faulty software component was automatically deployed during scheduled maintenance.

Incident Resolution

We resolved the issue by rolling back to the previous version of the software component.

Root Cause Analysis

The release process selected a faulty software component for deployment. The component had been manually excluded from the release but was still included due to a process oversight.

Preventative Measures

By reviewing our internal processes, we identified and started working on the following preventative measures:

• Improving the deployment rollback process to prevent faulty software components from being selected for future deployments.