This incident was due to a long-running database query.
Resolution Details:
The development team identified a long-running query that was causing database performance issues. After those queries were terminated, system behavior returned to operational.
Remediation Items:
Improve optimization and logging.
Posted Feb 23, 2022 - 15:07 CST
Resolved
The incident affecting RIVS US has been resolved.
Our apologies for any disruption this incident may have caused to your user experience.
If you have any questions, please submit a request to our technical support team.
Our team continues to work diligently to improve the overall performance of the RIVS US platform.
Please be aware that while we are working, users may experience limited general failures (overall delays, search errors, etc.). We will continue to monitor and will provide updates as we learn more.
Our apologies for any disruption this incident may cause to your user experience.
If you are experiencing any issues, please continue to submit a request with our technical support team for investigation.
We have identified the area within our platform that is causing the degraded performance. Our team is working on applying preventative measures which help us monitor the system's performance to improve the user experience on the RIVS US platform.
Please be aware that while we are working, users may experience limited general failures. We will continue to monitor over the next few days and will provide updates as we learn more.
Our apologies for any disruption this incident may cause to your user experience.
If you are experiencing any issues, please continue to submit a request with our technical support team for investigation.
This incident affected: interviewstream on demand, interviewstream connect, interviewstream scheduler, interviewstream builder, and interviewstream API.