The error has been mitigated and we are seeing the performance is going back to normal. Will keep monitoring to make sure this is clear. Next update is expected within 30 mins.
Posted Apr 13, 2022 - 15:52 PDT
Update
The error has been mitigated and we are seeing the performance is going back to normal. Will keep monitoring to make sure this is clear. Next update is expected within 30 mins.
Posted Apr 13, 2022 - 14:43 PDT
Update
The error has been mitigated and we are seeing the performance is going back to normal. Will keep monitoring to make sure this is clear. Next update is expected within 30 mins.
Posted Apr 13, 2022 - 14:16 PDT
Monitoring
The error has been mitigated and we are seeing the performance is going back to normal. Will keep monitoring to make sure this is clear. Next update is expected within 30 mins.
Posted Apr 13, 2022 - 13:00 PDT
Identified
The root cause of this incident has been identified and a fix is under implementation. Next update is expected within 30 mins.
Posted Apr 13, 2022 - 11:59 PDT
Investigating
Beginning around 11:18 am PST today, we identified our service is having an increasing number of error responses when calling waitlist APIs. This could affect functionalities to fetch current waitlist status and patron status. We are currently investigating! Next update is expected within 30 mins.
Posted Apr 13, 2022 - 11:58 PDT
This incident affected: Waitlist Partner APIs (Waitlist APIs, On My Way APIs, Loyalty APIs, Reservation APIs).