File upload is failing for some users
Incident Report for Descript
Resolved
We are now within our target availability for the API, so this incident is resolved
Posted Dec 14, 2021 - 12:01 PST
Identified
We have identified the issue and found that it is only affecting a very small number of users. We are implementing a fix
Posted Dec 14, 2021 - 11:46 PST
Update
The sync problems seem to be affecting a small number of users at the moment, but we are continuing to investigate the issue
Posted Dec 14, 2021 - 10:16 PST
Investigating
We are currently investigating errors related to file uploading, which is affecting editing and any features that depend on having files uploaded, such as Cloud AI features
Posted Dec 14, 2021 - 10:11 PST
This incident affected: Project and media sync, Cloud AI, Publishing, and Transcription.