Some Users unable to schedule
Incident
Report for Envoy
Resolved
The incident related to some users being unable to schedule was resolved yesterday, November 2nd 2022 at approximately 8:34am PT; we apologies for the delayed update to the status page that this issue is/was fully resolved. Partial day booking was also re-enabled for customers shortly after at 12:10pm PT.
Should you experience any ongoing issues please reach out to Customer Support via the chat messenger or hi@envoy.com.
Should you experience any ongoing issues please reach out to Customer Support via the chat messenger or hi@envoy.com.
Monitoring
We are able to confirm that this degradation is/was correlated to the release of partial day desk booking and limited to customers without a desks subscription and within web scheduling only.
This issue has been resolved for impacted customers and being carefully monitored as we look to deploy a permanent fix and re-enable the feature shortly.
This issue has been resolved for impacted customers and being carefully monitored as we look to deploy a permanent fix and re-enable the feature shortly.
Identified
We have identified the issue and are in the process of issuing a fix; additional information will be provided once testing is fully complete.
Investigating
We are aware of an issue impacting some customers/users with not being able to schedule via Envoy; we are looking into this and will provide an update as soon as possible.
This incident affected: Visitor registration.