Summary

On Saturday, May 1st, at 11:55 p.m. ET, Yext engineers identified and mitigated a hardware failure which affected Conversion Tracking data processing. On May 4th, we reviewed and identified that display of tags conversion data newer than April 30th had been impacted by this hardware failure, and began efforts to fully restore the functionality. On May 11th, at 3:48 p.m. ET, display of all tags conversion data was fully restored. Only display of data was impacted and no data was lost as a result of this incident.

Remediation

We will be designing and implementing a new data processing system to reduce the impact of hardware failures and improve our time to recovery.

Posted May 20, 2021 - 16:08 EDT

Resolved

This incident has been resolved.

Posted May 12, 2021 - 00:58 EDT

Monitoring

All tags conversion data has been restored and is now available in the customer portal. We are continuing to monitor for any further issues.

Posted May 11, 2021 - 15:48 EDT

Update

We have completed the hardware upgrade and are currently reprocessing the data. We expect to be able to deliver an update in the next 24 hours.

Posted May 10, 2021 - 21:21 EDT

Update

We are executing a hardware upgrade to allow Conversion Tracking data newer than April 30th to be displayed in the Analytics portion of the Customer Portal. We expect to be able to deliver an update in the next 24-48 hours.

Posted May 07, 2021 - 18:10 EDT

Update

We are continuing to work on a fix to allow data newer than April 30th to be displayed in the Analytics portion of the Customer Portal. We expect this to be complete in the next 48 hours.

Posted May 06, 2021 - 16:58 EDT

Identified

We have identified and are working to mitigate an issue in displaying tags conversion data newer than April 30th in the Analytics portion of the Customer Portal. No data loss is occurring and no other portions of the Analytics platform are affected.

Posted May 04, 2021 - 13:36 EDT

This incident affected: Customer Portal Login.