Intermittent performance issue in US-East Coast Region

Incident Report for Egnyte

Resolved

This incident has been resolved.

Posted Dec 11, 2020 - 07:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2020 - 06:59 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 11, 2020 - 06:58 UTC

Investigating

We are experiencing an issue with our services in the US Eeast Coast region and are investigating the problem — we will provide you an update in next 30 minutes.

Posted Dec 11, 2020 - 06:57 UTC

This incident affected: Collaboration (Web UI, Preview, Reports, Search, WebDAV, Desktop App, Mobile, Sync, FTP/SFTP, Email Notifications, Public APIs and Integrations, Registrations, TFA, Login) and Security and Governance (UI, Core Content Classification, Advanced Content Classification, Anomaly Detection, Issue Processing, Content Lifecycle, Email Alerts).