The issue impacted a small percentage of email subscribers on one mail server. It was the result of a large account utilizing too many sessions that. created a spike resource consumption on the server. A diagnostic pull was performed which delayed the restarting of services thus increasing the window of time the issue impacted users. Our Engineers are working to understand the variables of the issue so that proactive measures can be taken to prevent similar issues from occurring in the future.
Posted Apr 21, 2022 - 10:31 PDT
Resolved
The issue impacting some Redtail-hosted mailboxes has been resolved. We apologize for the brief interruption to your day-to-day operations. Thank you for your understanding and patience. We greatly appreciate you being part of the Redtail Community.
Posted Apr 20, 2022 - 05:59 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 20, 2022 - 05:50 PDT
Identified
Some users may be experiencing an issue logging into their Redtail-hosted webmail account or accessing their mailbox through an offline client like Outlook. We have identified the issue and should have it resolved shortly.