Our verification decisions engine is experiencing some issues

Incident Report for Veriff

Resolved

This incident has been resolved.

Posted Feb 11, 2021 - 13:46 EET

Monitoring

We're happy to share that our team deployed a fix. But to be safe, we are still keeping a close eye on everything.

Posted Feb 11, 2021 - 12:30 EET

Update

End user flow restored but we're not fully out of the woods yet.

Posted Feb 11, 2021 - 12:22 EET

Update

We are slowly recovering, just a little more patience, soon we're back 100%

Posted Feb 11, 2021 - 12:15 EET

Identified

We identified the cause of the issue and are already working on a solution.
As soon as we have more details, we will let you know.

Posted Feb 11, 2021 - 11:59 EET

Investigating

We are experiencing some issues with our verification decisions engine.
Our team is already investigating and will update you as soon as possible.

We apologize for any inconvenience!

Posted Feb 11, 2021 - 11:46 EET

This incident affected: Enterprise Europe (End User Flow, Verification Decisions).