Hospitality Partial Settlement & Reporting delay - March 28th

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted 4 days ago. Apr 02, 2025 - 16:50 EDT

Monitoring

A fix has been implemented for the dates March 28th, March 30th and April 1st, any payouts created between March the 28th and April the 1st will not contain the last four digits of the bank details.
The settlement reporting of the 29th of March may still be missing for a subset of merchants. This is currently being worked on and should be available sometime today or tomorrow.
We realize how critical accurate reporting is for your business, and we sincerely apologize for the disruption.

Posted 5 days ago. Apr 02, 2025 - 11:53 EDT

Identified

On March 28th, we identified an issue affecting a subset of Lightspeed Payments users, causing delays in both reporting and payouts. We realize how critical accurate and timely funding and information is for your business, and we sincerely apologize for the disruption.

Posted 9 days ago. Mar 29, 2025 - 06:53 EDT

This incident affected: Lightspeed Restaurant (G-Series) (Lightspeed Payments), Lightspeed Restaurant (L-Series) (Lightspeed Payments), Lightspeed Restaurant (K-Series) (Lightspeed Payments), and Lightspeed Restaurant (O-Series) (Lightspeed Payments).