We have resolved the issue related to single sign-on, and everything is back to normal. We will follow up with details about the incident over the next few days. We’re very sorry and appreciate the support of our application and school district partners.
Posted Jan 18, 2021 - 23:32 PST
Update
Single sign-on issues are now resolved.
We are continuing to monitor closely for any new errors. If you’re still experiencing any issues please contact support.clever.com
Posted Jan 15, 2021 - 09:21 PST
Update
We are continuing to monitor for any further issues.
Posted Jan 14, 2021 - 12:23 PST
Monitoring
We’ve addressed the issue for most users, and single sign-on should be operating as normal.
We're working directly with a few districts still experiencing issues and will notify once the incident is completely resolved.
Posted Jan 14, 2021 - 12:23 PST
Identified
We have identified the issue and resolved errors for most users.
A few districts using Active Directory are still continuing to see errors and the team is continuing work on fixing those issues.
Posted Jan 14, 2021 - 10:47 PST
Investigating
Clever logins into the Clever Portal, Clever Dashboards, and partner applications are failing intermittently for some users. We are working to resolve the issue.
Posted Jan 14, 2021 - 09:06 PST
Identified
We are seeing increased Single Sign On errors for Active Directory-based authentication methods. This is preventing some students, teachers, and staff from logging in to the Clever Portal. We have identified the source of the issue and are working on mitigating it.