504 Gateway Timeout Errors when accessing Tenants in US-East-1
Incident
Report for SailPoint
Resolved
This issue has been resolved, 504 Gateway Timeouts have subsided and administrators can login to SandBox and Production tenants. If you continue to experience issues, please contact SailPoint Support.
We greatly appreciate your patience and understanding as we worked through this.
We greatly appreciate your patience and understanding as we worked through this.
Update
We are continuing to monitor this issue and validating platform stability. We will continue posting updates as we have them.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and 504 Gateway Timeouts are subsiding, customers should be able to access both Staging and Production tenants in US-East-1. We are continuing to monitor to validate all services are restored to normal functionality.
Identified
We have identified the issue preventing customers from accessing staging and production tenants in US-East-1, displaying a 504 Gateway Timeout Error, and are currently working to remediate the issue. We will continue posting updates here as we have them.
We sincerely apologize for the inconvenience, and greatly appreciate your patience and understanding.
We sincerely apologize for the inconvenience, and greatly appreciate your patience and understanding.
Update
Community Link: Click here to discuss this incident.
Investigating
We are currently investigating an issue preventing customers from accessing staging and production tenants in US-East-1. When attempting to access the IdN tenant, a 504 Gateway Timeout error is displayed. We are working diligently to resolve this issue and will continue posting updates here as we have them.
This incident affected: Provisioning (N. Virginia us-east-1), Access Request (N. Virginia us-east-1), Password Management (N. Virginia us-east-1), Access Certification (N. Virginia us-east-1), Separation of Duty (N. Virginia us-east-1), Aggregation (N. Virginia us-east-1), Nightly Refresh (N. Virginia us-east-1), Search (N. Virginia us-east-1), Tags (N. Virginia us-east-1), Emails (N. Virginia us-east-1), and Workflows (N. Virginia us-east-1).