All candidate updates are now processed, and no more delays are expected.
We will continue to monitor the service.
Posted Oct 14, 2021 - 12:27 CEST
Investigating
This incident is being worked on with high priority and a new update will be posted by 12:30 CEST.
There is currently a delay of approximately 10 minutes in processing candidate events.
The impact of the incident currently includes:
- Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. These candidates have submitted, and the status will be updated to Submitted once the incident is resolved. ---- Candidate submissions are not compromised, and will be available to planners/graders/teachers once the incident is resolved. ---- When the test settings allow it - the candidates will be able to access their submission in their archive even if the status in Monitor is not updated.
- All candidate actions in Monitor are affected. This includes adding extra time and open for resubmission. ---- Extra time and resubmission will be available for the candidates, but the extra time will not show as expected in Monitor until the incident is resolved.
- Delay when adding candidates to tests (including from external systems like FS). The added candidates do not show up in the candidate list. ---- Candidates will be updated once the incident is resolved.
--- Impacted areas may be expanded in a later update.